Terms of sale
Access to and use of the site are governed by the “General Conditions of Use” in which the user will expressly accept and agree to comply with all the rules contained, governed by Italian law and subject to the competence of the conciliation service ” Risolvionline” of the Arbitration Chamber of Milan. If the user intends not to accept these rules, please do not use this site. www.fabiolissi.com does not guarantee that its site is free from computer viruses or other components which may be harmful. FabioLissi assumes no responsibility for the updating and correctness of any published content. Nonetheless, FabioLissi undertakes to periodically check that the contents of his site are always accurate and correct. FabioLissi may change, update and integrate these conditions at any time without giving any notice. The user is required to periodically check this page to verify the possible update of conditions.
Our commercial policy
1.1
The Seller offers the products for sale on www.fabiolissi.com and carries out its e-commerce activity exclusively towards its end users who are “consumers”.
1.2
When we speak of “consumer” we refer to any natural person who acts on . www.fabiolissi.com for purposes not related to one’s commercial, entrepreneurial or professional activity, possibly carried out. If you are not a “consumer”, we invite you to refrain from concluding commercial transactions on www.fabiolissi.com.
1.3
In consideration of its commercial policy, the Seller reserves the right not to process orders from subjects other than the “consumer” or in any case to orders that do not comply with its commercial policy.
1.4
These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on . www.fabiolissi.com. between users of www.fabiolissi.com and the Seller.
1.5
However, the General Conditions of Sale do not regulate the supply of services or the sale of products by subjects other than the Seller who are present on . www.fabiolissi.com through links, banners or other hyperlinks. Before submitting orders and purchasing products and services from parties other than the Seller, we advise you to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of electronic commerce between users of www.fabiolissi.com and third parties.
How to conclude the contract with the Seller
2.1
To conclude the purchase contract for one or more products on www.fabiolissi.com, you will have to insert the selected product in the appropriate trolley and follow the instructions to make the relative payment.
2.2
The order form contains a reference to the General Conditions of Sale, and a summary of the information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product and the methods of delivery of the products purchased, the shipping and delivery costs, the conditions for exercising your right of withdrawal and the methods and times for returning the products purchased.
2.3
The contract is concluded when the Seller receives, electronically, his order form and has had the opportunity to verify the successful outcome of the payment, after verifying the correctness of the data relating to your order.
2.4
Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the General Conditions of Sale, to print a copy using the print command and to memorize or reproduce a copy for your own use. personal.
2.5
The order form will be filed in our database for the period of time necessary to process the orders and in any case in accordance with the law. You will be able to access your order form by consulting the section: My order.
2.6
Before proceeding with the transmission of the order form, you will also be asked to identify and correct any data entry errors.
2.7
Once the contract is concluded, the Seller will take charge of your purchase order.
2.8
The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract has not been concluded and that the Seller has not processed your purchase order, specifying the reasons. If the products presented on www.fabiolissi.com are no longer available or on sale at the time of your last access to the site or when you send the order form, it will be the Seller’s responsibility to notify you promptly and in any case within thirty (30) days starting from the day following the one in which you have transmitted your order to the Seller, the possible unavailability of the products ordered. In case of forwarding the order form and payment of the price, the Seller will refund the amount already paid by you.
2.9
With the electronic transmission of the order form and the conclusion of the purchase procedures, you unconditionally accept and undertake to observe these General Conditions of Sale in relations with the Seller. If you do not agree with some of the terms contained in the General Conditions of Sale, we invite you not to submit the order form for the purchase of products on www.fabiolissi.com.
2.10
By submitting the order form, you confirm that you know and accept the General Conditions of Sale and the additional information contained in . www.fabiolissi.com, also referred to via links, including the General Conditions of Use, the Privacy Policy and the information on the right of withdrawal
2.11
Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing the information already contained in the order form (reference to the General Conditions of Sale and Information on the right of withdrawal, the information relating to essential characteristics of the product and detailed indication of the price, means of payment, your right of withdrawal and delivery costs)
Guarantees and indication of product prices
3.1
On www.fabiolissi.com only products bearing the FabioLissi brand are offered for sale
3.2
The Seller does not sell used, irregular or inferior products to the corresponding standards offered on the market.
3.3
The essential characteristics of the products are presented on www.fabiolissi.com within each product sheet. However, the images and colors of the products offered for sale on www.fabiolissi.com may not correspond to the real ones due to the Internet browser and monitor used.
3.4
Purchase requests from countries not included among those displayed on the splash page cannot be accepted by the Seller.
3.5
All products are provided with an identification mark fixed with a disposable seal. We ask you not to remove the identification mark and the relative seal from the products purchased, of which they form an integral part
3.6
In case of exercise of your right of withdrawal, the Seller has the right not to accept the return of products that do not have the relative identification mark or that have been altered in their essential and qualitative characteristics or that have been damaged.
Payments
4.1
For the payment of the price of the products and the related shipping and delivery costs, you can follow one of the methods indicated in the order form.
4.2
In case of payment by credit card, the financial information (for example, the credit/debit card number or its expiry date) will be forwarded, via encrypted protocol, to Banca Sella or to other banks, which provide the relative remote electronic payment services, without third parties having access to them in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the relative refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police the commission of fraud on . www.fabiolissi.com The price for the purchase of the products and the shipping costs, as indicated in the order form, will be charged to your current account at the time the purchased products are shipped.
Shipping and delivery of products
Shipments can be DDP or DDU, depending on the customer’s nationality. DDP (Delivery Duty Paid) shipping is available for EU countries: Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal , United Kingdom, Czech Republic, Slovakia, Slovenia, Spain, Sweden, Hungary. In these countries, the VAT/VAT is already calculated and is included in the purchase price. DDU (Delivery Duty Unpaid) shipment is foreseen for non-EU countries. Non-EU countries are not subject to the payment of VAT/VAT on the purchase price, while any local, import and/or import tax remains the responsibility of the customer. customs clearance. As soon as the payment has been authorized (in case of payment by credit card or Paypal or as soon as the transfer amount will be materially credited to our current account at our bank (in case of payment by bank transfer) and the items will be available , orders will be processed as soon as possible
New customers of www.fabiolissi.com are reminded that the first order must receive verification from the bank that issued the credit card. This verification could cause a delay of a few days in the shipment of your first order.
The website www.fabiolissi.com ships to Italy and all over the world only with the renowned service offered by the DHL Express Courier
Thanks to the TRACKING NUMBER, provided at the time of shipment, the customer will be able to follow and trace the progress of their delivery at any time.
All shipments made by www.fabiolissi.com are insured against damage or loss. This insurance is free for all customers for any destination in Italy and included in the expected and charged shipping costs for the rest of the world and will be valid until the time of delivery of the goods to the address indicated by the buyer.
Customer service
You can request any information through our assistance services: contact Customer Service.
Right of withdrawal
7.1
You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within ten (10) working days starting from the day of receipt of the products purchased on . www.fabiolissi.com . However, it is not possible to exchange the chosen product for another one.
7.2
To withdraw from the contract, you must send a communication by email to [email protected] within ten (10) days of receiving the product.
7.3
In this case, you must return the products to the Seller by handing them over to the courier for shipment within ten (10) working days from when you received the products.
7.4
Please note that the return shipping costs are charged to the customer and that the return package travels at the customer’s risk. FabioLissi is therefore not responsible for any delays in delivery, damage or loss.
7.5
The Right of Withdrawal – in addition to compliance with the terms and methods described in the previous points 7.1, 7.2, 7.3 and 7.4 – is understood to be exercised correctly if the following conditions are also fully respected:
The email must be correctly sent to the address indicated by the Seller within ten (10) working days of receipt of the products;
the products must not have been used, worn or damaged;
the identification mark must still be attached to the products with the disposable seal which forms an integral part of the goods;
the products must be returned in their original packaging;
returned products must be delivered to the shipper within ten (10) working days from the date you received the products
7.6
If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph 7, the Seller will refund any sums already collected for the purchase of the products according to the methods and terms provided.
7.7
The sums will be refunded to you as soon as possible and, in any case, within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures, once verified the correct execution of the terms and conditions indicated above, as indicated in paragraph 8.
7.8
If the methods and terms for exercising your right of withdrawal are not respected, as specified in this paragraph 7, you will not be entitled to a refund of the sums already paid to the Seller; however, you will be able to get back, at your expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.
Reimbursement times and methods
8.1
After returning the products, the Seller carries out the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 7. In the event that the checks are concluded positively, the Seller sends you, by e-mail, the relative confirmation of acceptance of the returned products.
8.2
Regardless of the payment method you used, the refund is activated by the Seller, in the shortest possible time and in any case within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verification of the correct execution of your right of withdrawal and acceptance of returned products.
8.3
If there is no correspondence between the recipient of the products indicated in the order form and the person who paid the sums due for their purchase, the refund of the sums, in the event of exercising the right of withdrawal, will be executed by the Seller, in in any case, against the person who made the payment.
8.4
The value date of the re-credit is the same as the debit; as a result you will not suffer any loss in terms of bank interest.
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